RETURNS 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Return shipping is at your cost 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven business days.

LATE OR MISSING REFUNDS (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

SALE ITEMS (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable) 

We only replace items if they are returned, you should mail your product to: 

AQUAROCKS

707 Opus Ct Richlands, NC 28574

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items totaling over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CUSTOM AQUAROCK ORDERS:

Custom orders are just that . Custom made to order . once your invoice is processed for your custom AQUAROCKS order your payment is non refundable . in then rare event a refund is agreed upon . There will be a cancellation fee of 25 percent of the invoiced amount. plus applicable transfer fees